Polycom SoundStation IP5000, IP6000 & IP7000 manual

Attended transfer

1. Press the Transfer key during an active call.
   
2. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.
   
3. Confirm the number entered by pressing the Send softkey. 
   A connection is now established to the number you are transferring to.
   
4. You can now announce the caller to the party you are transferring to.
   
5. Press the Transfer softkey to complete the transfer.
   
6. You have completed the transfer and your line is “free” again.

Unattended (blind) transfer

1. Press the Transfer key during an active call.
   
2. Then press the Blind softkey.
   
3. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.
   
4. Confirm the number entered by pressing the Send softkey.
   
5. The call is now transferred directly without being announced.
   
6. You have completed the transfer and your line is “free” again.